Privacy Policy
Last updated: 17/07/2025
At CrystalAi, your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, AI solutions, lead-generation tools, and other offerings.
1. Information We Collect
We may collect and process the following types of data:
a. Personal Information
1. Name
2. Email address
3. Phone number
4. Company name
5. Job title
6. Billing information
b. Technical Information
1. IP address
2. Browser type and version
3. Device information
4. Operating system
5. Cookies and usage data
c. Lead Interaction Data
1. User interactions with our AI agents
2. Chat transcripts (if applicable)
3. Lead performance metrics
2. How We Use Your Information
We use the information we collect to:
1. Provide and maintain our services
2. Personalize and optimize your experience
3. Respond to inquiries and provide support
4. Process transactions and send billing notices
5. Improve our AI models and lead-generation systems
6. Conduct analytics and performance tracking
7. Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
1. Service providers that support our operations (e.g., hosting, analytics, payment processing)
2. Business partners only with your consent
3. Law enforcement or regulators if required by law
4. In the event of a business transfer, such as a merger or acquisition
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
(1) Analyze usage patterns
(2) Remember user preferences
(3) Improve performance and marketing efforts
(4) You can manage cookie preferences in your browser settings.
5. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
6. Your Data Rights
Depending on your jurisdiction, you may have the right to:
1. Access the personal data we hold about you
2. Correct inaccurate data